Position
Customer Support Specialist
Location
Remote
Contract-type
Full-time
Position-type
Remote
Description
We're looking for a Customer Support Specialist who likes solving hard problems and stays calm when the stakes are high. Our customers are fintechs working against licensing deadlines, so clear, fast, and accurate help matters.
You'll work with customers and with our compliance, product, and engineering teams. It's a strong fit for someone with some B2B SaaS support experience who wants to grow quickly.
Qualifications
- 3 to 5 years in a customer-facing role at a B2B SaaS company
- Strong written and verbal communication
- Organized and dependable, including when coordinating across several teams
- Comfortable creating guides, tutorials, and short videos
Apply now
